B U S I N E S S S T R A T E G Y

The Wallet project makes Smiles build a multi-channel experience for all customers.

The Challenge

 

N E W E X P E R I E N C E

Expand the experience of the travel journey of Smiles customers beyond the digital environment. The services offered are Vip room, Wifi on board, extra luggage and much more.

 

N E W B U S I N E S S

It is a new business opportunity for Smiles to offer miles as a means of payment. Transactions take place through an integrated system with greater speed and security.

 

My responsibilities as a Design Manager were to help solve problems through some UX design processes. I managed the project from conception, validation to delivery.

 

P R O J E C T T E A M

Design Manager: Lincoln Shiguio

Interaction Designer: Gabriel Camilo

User interface: Wesley Santos | Diogo Campos

Ux writing: Lucas Fermino

Product Owner: Pamela Souto