2020
Smiles
App
B U S I N E S S S T R A T E G Y
The Wallet project makes Smiles build a multi-channel experience for all customers.
The Challenge
N E W E X P E R I E N C E
Expand the experience of the travel journey of Smiles customers beyond the digital environment. The services offered are Vip room, Wifi on board, extra luggage and much more.
N E W B U S I N E S S
It is a new business opportunity for Smiles to offer miles as a means of payment. Transactions take place through an integrated system with greater speed and security.
My responsibilities as a Design Manager were to help solve problems through some UX design processes. I managed the project from conception, validation to delivery.
P R O J E C T T E A M
Design Manager: Lincoln Shiguio
Interaction Designer: Gabriel Camilo
User interface: Wesley Santos | Diogo Campos
Ux writing: Lucas Fermino
Product Owner: Pamela Souto